1
00:00:00,000 --> 00:00:11,750
A customer asks about a delayed order.

2
00:00:12,000 --> 00:00:23,750
SmartBiz identifies order, request and exception type.

3
00:00:24,000 --> 00:00:35,750
Status, next action and escalation are shown live.

4
00:00:36,000 --> 00:00:47,750
Connect the client order API and messaging channel for real-time service.