1
00:00:00,000 --> 00:00:11,750
A customer reports a real support problem.

2
00:00:12,000 --> 00:00:23,750
The agent detects category, severity and business impact.

3
00:00:24,000 --> 00:00:35,750
Safe troubleshooting runs before escalation is triggered.

4
00:00:36,000 --> 00:00:47,750
Connect a helpdesk or CRM to make the same workflow operational.