1 00:00:00,000 --> 00:00:11,750 A customer requests a convenient appointment. 2 00:00:12,000 --> 00:00:23,750 SmartBiz captures service, timing and contact details. 3 00:00:24,000 --> 00:00:35,750 The booking, confirmation and reminder workflow is created. 4 00:00:36,000 --> 00:00:47,750 Client deployment connects the real calendar and communication channel.